Cadbury Gifts Direct Reviews

Great customer service! Thankyou to
Becky Dobson for the quick response to my query.

Becky was brilliant! She handled my call with care and patience and fixed the issue!! Will use again!!

Contacted Cadbury Customer Services via Chat. Could not add a message I wished to attach to a retirement gift. "Spoke" with Becky Dobson who saw there was a glitch in the system, but made sure my message was added. Great service, quick and professional.

A quick response with the information required, many thanks Amanda Mason.
Sarah Sickelmore

Delivery company said item had been delivered, with a picture that was not my address. Contacted cadburys customer service via email at 10pm and received a call the next morning saying it will be redelivered monday.

I recently placed an order for a personalised gift for my father's 70th birthday.
When the gift arrived on 12 July 2022 I was disappointed to find it was damaged (personalised sleeve ripped and bar were ripped).
I contacted customer service and was dealing with Becky Dobson. Becky was polite and dealt with the issue in an efficient and professional manner. She empathised with how I wanted to ensure my father's gift was perfect and confirmed a replacement. She is a credit to the customer service team.

I had an issue with an order I placed, paying for next day delivery, but not receiving it. It was a somewhat slow process to be able to converse with customer services, but the resolution I received from Becky Dobson was great. Thank you!

I had a minor issue with my order that was delivered today. After emailing cadburys direct the issue was quickly resolved, I was communicating with Becky Dobson who kept me updated. Brilliant service and Communication from Becky Dobson. Thank you. Debbie

Fantastic service again, helped by an amazing Amanda Mason

I received a prompt reply from Amanda Mason - my enquiry was about how to deliver a gift to Glasgow in Scotland, I live in Australia and it is very expensive and takes a long time to send anything from her. I was disappointed that no-one seems to have heard of Cadbury Cherry Ripes - even though the company makes them - very big and popular here in Australia, and my son in Glasgow loves them - and nor do they have any product using cherries.

Being able to personalise your Cadbury’s box with photos and text is a great idea and easy to use.
The package I received was dispatched really quickly (next day) and I got it the day after. Unfortunately the shipping box seemed quite weak and so the side of the chocolate box was partially crushed and the lid was pushed in (although it didn’t spoil the actual chocolate).
But to be fair, when I contacted customer services just to suggest they use a stronger shipping box in future, their representative, Amanda Mason, did a really efficient job in actually reading what I had originally wrote (which not all customer service departments seem to do) and offered a really good and rapid reply.
I would be happy to order from them again, I just hope they can use better shipping boxes in future.
Being able to give a customised chocolate box as a present is a cool service and it’s also really good that they offer a wide range of items.

I've always had a great service from Cadburys. Delivery arrives very quick.
I had a slight problem with my last delivery so emailed Cadburys customer services. My query was resolved within a day.
Very efficient and proffesional response from Amanda. She is a credit to Cadburys.

Prompt response to my query by Abi Pickersgill.
Added points to ensure I did not miss them where initially hadn’t registered.
Thank you

Thank you Becky (Dobson) for sorting out the change of address for delivery. I’m so grateful, and you made it super easy to do. A+

Amanda was so helpful